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Running Shoes Customer Service

Thanks for visiting MilanRunning.com. Every day we help more than 1000 customers find the Running Shoes they need. With a selection of over 1000 Running Shoes products you are sure to find just the item you are looking for. We have been in the Running Shoes business since 1998 and truly appreciate the opportunity to serve you today and in the future!

Having trouble placing an order online?  Have a question about a product?  Want to check on the status of your Running Shoes order?

Call our friendly and knowledgeable customer service department and they can take your order over the phone, give you more info about a product and answer any other questions you may have.

 

Contact MilanRunning.com

Toll free: 614-442-1177

Email
admin@MilanRunning.com

Milanrunning.com LLC
82 E. Main Street Suite 101
West Jefferson, OH 43162

Return Policy on all Running Shoes products

If you are not fully satisfied within 14 days of the delivery date, please return your order to us. Call our dedicated customer service at 614-442-1177 and they will assign to you a Return Authorization Number (RAN) which allows us to keep track of the return.

NOTE:  We will not accept returned packages if a RAN has not been assigned to the order. If you return a package with out having been assigned a RAN the package will be denied and returned to you and all associated costs will be your responsibility.

The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used.

Return shipping costs are your responsibility unless the item is damaged or defective. All returns are subject to a 30% restocking fee and must be returned within 2 weeks (14 days) after receiving the item. If you have any questions about the restocking fee as it pertains to your order please call us before we ship the product as once it leaves the warehouse we have incurred our cost.

We love satisfied customers so if you have any questions about this policy, please feel free to contact us via e-mail at admin@MilanRunning.com or via telephone at 614-442-1177.

Note: Shipping charges cannot be refunded.

Please allow us 10-14 days once we have received your return to process and credit your credit card.

Damaged or Defective Items

If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense.

Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.

We work hard to make your shopping experience at MilanRunning.com an enjoyable one.

Credit and Return Time

Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited.

All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.

Canceling Your Order

If you have placed an order and would like to cancel it, please call us at 614-442-1177 within four hours of placing your order to cancel it free of any charges.

Don't worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time.

MilanRunning.com reserves the right to cancel any order due to pricing changes with manufacturers, pricing errors, ommissions, mistakes, or for any other reason. While we make every effort to satisfy every customer and fill every order, occasionally we make a mistake on our website regarding pricing, instock status of a product, or description. In these instances customer service will notify you of the mistake and ask if you would like to cancel the order or proceed with the correct pricing or information.

MilanRunning.com Privacy Policy

We are committed to protecting the privacy and security of our valued customers. The information that is collected when an order is placed is used for the sole purpose of processing your order with Milanrunning.com. Your personal information will be kept on file to facilitate future orders that you might place with Milanrunning.com. We respect your privacy and we never divulge or sell personal customer information to third parties.

Security Pledge

We guarantee that every transaction you make will be safe. You never have to worry about credit card safety at Milanrunning.com,

Milanrunning.com uses Secure Sockets Layer (SSL), an encryption technology that works with Netscape, FireFox, Microsoft Internet Explorer, and AOL browsers, so that only we can read a buyer's personal information.

Online purchases are statistically safer than using your credit card at a restaurant or department store. Technical experts state that online purchases are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Milanrunning.com while using the secure server.

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

 

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