for visiting MilanRunning.com.
Every day we help more than 1000 customers find the Running Shoes they
need. With a selection of over 1000 Running Shoes products you are sure
to find just the item you are looking for. We have been in the Running
business since 1998 and truly appreciate the opportunity
to serve you today and in the future!
Having trouble placing an order online?
Have a question about a product? Want to check on the status of
your Running Shoes order?
Call our friendly and knowledgeable customer service department and
they can take your order over the phone, give you more info about a
product and answer any other questions you may have.
Toll free: 614-442-1177
82 E. Main Street Suite 101
West Jefferson, OH 43162
Return Policy on all Running
If you are not fully satisfied within 14 days of the delivery
date, please return your order to us. Call our dedicated customer service
at 614-442-1177 and they will assign to you a Return Authorization
Number (RAN) which allows us to keep track of the return.
NOTE: We will
not accept returned packages if a RAN has not been assigned to the order.
If you return a package with out having been assigned a RAN the package
will be denied and returned to you and all associated costs will be
The returned product must be in new and unused condition,
in the original box with all the documentation, parts and accessories
to insure full credit. "New and unused" means sale-able condition,
not dirty and not washed. We cannot accept returns for an item with
any indications that it has been used.
Return shipping costs are your responsibility unless the
item is damaged or defective. All returns are subject to a 30% restocking
fee and must be returned within 2 weeks (14 days) after receiving the
item. If you have any questions about the restocking fee as it pertains
to your order please call us before we ship the product as once it leaves
the warehouse we have incurred our cost.
We love satisfied customers so if you have any questions
about this policy, please feel free to contact us via e-mail at admin@MilanRunning.com
or via telephone at 614-442-1177.
Note: Shipping charges
cannot be refunded.
Please allow us 10-14 days once we have received your
return to process and credit your credit card.
Damaged or Defective Items
If your order arrives at your door damaged, broken or
defective, we will either replace the broken parts if possible or ship
out a new one completely at our expense.
Requests for replacement parts will be processed as quickly
as possible. Please note that we are not able to express ship replacement
We work hard to make your shopping experience at MilanRunning.com
an enjoyable one.
Credit and Return Time
Please give us some time to process your return/exchange.
It takes about 10 business days for us to receive the returned or exchanged
product back from you. Within 72 hours of receiving the item back in
our warehouse, you will receive an e-mail that reflects that your credit
card has been credited.
All refunds granted are for the purchase price of the
product only and can only be issued to the credit card used at purchase.
Canceling Your Order
If you have placed an order and would like to cancel it,
please call us at 614-442-1177 within four hours of placing your order
to cancel it free of any charges.
Don't worry! Even after the four hours, our friendly customer
service will do all that we can to stop the items from being processed
and/or shipped but there is no guarantee that we will be able to stop
it in time.
MilanRunning.com reserves the right
to cancel any order due to pricing changes with manufacturers, pricing
errors, ommissions, mistakes, or for any other reason. While
we make every effort to satisfy every customer and fill every order,
occasionally we make a mistake on our website regarding pricing, instock
status of a product, or description. In these instances customer service
will notify you of the mistake and ask if you would like to cancel the
order or proceed with the correct pricing or information.
We are committed to protecting the privacy and security
of our valued customers. The information that is collected when an order
is placed is used for the sole purpose of processing your order with
Milanrunning.com. Your personal information will be kept on file to
facilitate future orders that you might place with Milanrunning.com.
We respect your privacy and we never divulge or sell personal customer
information to third parties.
We guarantee that every transaction you make will be safe.
You never have to worry about credit card safety at Milanrunning.com,
Milanrunning.com uses Secure Sockets Layer (SSL), an encryption technology
that works with Netscape, FireFox, Microsoft Internet Explorer, and
AOL browsers, so that only we can read a buyer's personal information.
Online purchases are statistically safer than using your credit card
at a restaurant or department store. Technical experts state that online
purchases are far safer than traditional credit card transactions because
the information is immediately encrypted into a scrambled message that
can only be decrypted by an authorized computer.
Under the Fair Credit Billing Act, your bank cannot hold you liable
for more than $50.00 of fraudulent charges. If your bank does hold you
liable for any of this $50.00, we will cover the entire liability for
you, up to the full $50.00. We will only cover this liability if the
unauthorized use of your credit card resulted through no fault of your
own from purchases made at Milanrunning.com while using the secure server.
In the event of unauthorized use of your credit card, you must notify
your credit card provider in accordance with its reporting rules and
100% secure shopping at MilanRunning.com - Trusted since 1998
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